Privacy Policy

1. Introduction

Superneural Technologies Private Limited ("we," "our," or "us") operates the Vira Diamonds platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number, and business information
• Physical address and billing information
• Government-issued identification (for KYC compliance)
• Bank account details and payment information
• Professional certifications and business licenses

2.2 Business Information

• Diamond inventory and listing details
• Transaction history and trading patterns
• Communications with other users
• Certification documents and authenticity records

2.3 Technical Information

• Device information, IP address, and browser details
• Usage patterns and platform interactions
• Cookies and similar tracking technologies
• API usage and integration data

3. How We Use Your Information

• To provide and maintain our diamond trading platform services
• To process transactions and facilitate payments through Razorpay
• To verify your identity and comply with KYC/AML regulations
• To communicate with you about orders, services, and updates
• To improve our AI-powered diamond grading and analysis tools
• To detect and prevent fraud, abuse, and illegal activities
• To comply with legal obligations and regulatory requirements
• To provide customer support and resolve disputes

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information with your explicit consent, such as when connecting you with potential buyers or sellers.

4.2 Service Providers

• Razorpay for payment processing
• Cloud service providers for data storage and computing
• Identity verification and KYC service providers
• Customer support and communication tools

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to comply with regulatory requirements including those from the Reserve Bank of India, Securities and Exchange Board of India, or other regulatory bodies.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication and access controls
• Regular security audits and vulnerability assessments
• Compliance with ISO 27001 security standards
• Secure payment processing through PCI DSS compliant providers

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: For the duration of your account plus 7 years
• Transaction records: 7 years (as required by Indian law)
• KYC documents: 5 years after account closure
• Communication records: 3 years
• Technical logs: 1 year

7. Your Rights

You have the following rights regarding your personal information:

• Right to access and receive a copy of your personal information
• Right to correct or update inaccurate information
• Right to delete your information (subject to legal retention requirements)
• Right to restrict or object to certain processing activities
• Right to data portability
• Right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@viradiamonds.co

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality
• Analytics cookies: To understand usage patterns and improve our services
• Preference cookies: To remember your settings and preferences
• Marketing cookies: To show relevant content and advertisements

9. International Data Transfers

Your information may be transferred to and processed in countries outside India. We ensure adequate protection through appropriate safeguards, including contractual clauses and adequacy decisions where applicable.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and sending you an email notification.

11. Contact Us