By accessing and using the Vira Diamonds platform operated by Superneural Technologies Private Limited, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Important Notice
This is a legally binding agreement. Please read carefully before using our services.
2. Definitions
"Platform" refers to the Vira Diamonds website, mobile applications, and related services
"Services" include diamond trading, AI grading, certification, and related tools
"User" means any person or entity using our platform
"Seller" means a user who lists diamonds for sale
"Buyer" means a user who purchases diamonds
"Content" includes all information, data, text, images, and materials on the platform
3. Eligibility and Registration
3.1 Eligibility Requirements
You must be at least 18 years old or the age of majority in your jurisdiction
You must be legally authorized to conduct business in your jurisdiction
You must have the authority to enter into this agreement
You must comply with all applicable laws and regulations
3.2 Account Registration
You must provide accurate, current, and complete information
You are responsible for maintaining the confidentiality of your account
You must complete KYC verification as required by law
One person or entity may maintain only one account
4. Platform Usage
4.1 Permitted Use
Legitimate diamond trading and business activities
Using AI grading tools for diamond evaluation
Communicating with other verified users
Accessing educational and market information
4.2 Prohibited Activities
Trading in conflict diamonds or illegally sourced stones
Providing false or misleading information about diamonds
Engaging in fraudulent or deceptive practices
Violating any applicable laws or regulations
Attempting to manipulate prices or market conditions
Using the platform for money laundering or other illegal activities
5. Trading Terms
5.1 Diamond Listings
Sellers must provide accurate descriptions and certifications
All diamonds must comply with Kimberley Process requirements
Sellers are responsible for the authenticity of their listings
We reserve the right to remove non-compliant listings
5.2 Transactions
All payments are processed through Razorpay
Transactions are subject to verification and approval
Escrow services are available for high-value transactions
Buyers and sellers are responsible for applicable taxes
5.3 Fees and Commissions
We operate a zero-commission marketplace. Payment processing fees may apply as charged by Razorpay.
6. KYC and Compliance
All users must complete KYC verification
Additional documentation may be required for high-value transactions
We comply with Indian anti-money laundering regulations
Suspicious activities will be reported to relevant authorities
We reserve the right to suspend accounts pending verification
7. Intellectual Property
7.1 Our IP Rights
All platform content, including AI algorithms, software, designs, and trademarks, are owned by Superneural Technologies Private Limited and protected by intellectual property laws.
7.2 User Content
You retain ownership of content you submit but grant us a license to use, display, and distribute it in connection with our services.
8. Disclaimers and Limitations
8.1 AI Grading Disclaimer
Our AI grading tools provide estimates based on image analysis. While highly accurate, they should not replace professional gemological certification for final purchasing decisions.
8.2 Marketplace Disclaimer
We provide a platform for users to connect but are not party to transactions. Users are responsible for their own due diligence and transaction decisions.
8.3 Limitation of Liability
Our liability is limited to the extent permitted by law. We are not liable for indirect, consequential, or punitive damages arising from platform use.
9. Data Protection and Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our services, you consent to our data practices as described in the Privacy Policy.
10. Termination
10.1 Termination by You
You may terminate your account at any time by contacting our support team. You remain liable for any outstanding obligations.
10.2 Termination by Us
We may suspend or terminate accounts for violations of these terms, illegal activities, or other reasons at our sole discretion.
11. Governing Law and Disputes
11.1 Governing Law
These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Surat, Gujarat.
11.2 Dispute Resolution
We encourage resolving disputes through negotiation. If unsuccessful, disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 2015.
12. Changes to Terms
We may update these terms from time to time. Material changes will be notified through email or platform notifications. Continued use constitutes acceptance of updated terms.