This Shipping and Delivery Policy outlines the terms and procedures for shipping and delivery of products purchased through the Vira Diamonds platform operated by Superneural Technologies Private Limited.
All diamond shipments are fully insured and tracked with enhanced security measures to ensure safe delivery of your valuable items.
We cannot ship to certain restricted areas due to security or regulatory constraints. Please contact our support team to verify shipping availability to your location.
This shipping policy applies only to products sold directly by Vira Diamonds. Marketplace transactions between buyers and sellers are handled independently by the parties involved.
Vira Diamonds does not handle shipping for marketplace transactions.When you buy or sell diamonds through our marketplace, shipping arrangements are made directly between the buyer and seller.
Our Role: We provide the platform to connect verified buyers and sellers, facilitate secure payments through escrow, and ensure transaction authenticity.
Shipping Responsibility: Sellers are responsible for securely packaging and shipping diamonds to buyers according to mutually agreed terms.
Insurance & Tracking: Both parties should arrange appropriate insurance and tracking for high-value diamond shipments. We recommend using specialized diamond courier services.
All orders require 1-2 business days for processing, verification, and preparation before shipping. High-value diamond orders may require additional processing time for security clearance.
| Order Value | Standard | Express |
|---|---|---|
| Under ₹25,000 | ₹500 | ₹1,500 |
| ₹25,000 - ₹1,00,000 | ₹750 | ₹2,000 |
| Above ₹1,00,000 | Free | ₹1,000 |
International shipping costs are calculated based on destination, weight, value, and shipping method. Costs will be displayed at checkout before payment confirmation.
For shipping and delivery inquiries, tracking updates, or to report issues:
Email: shipping@viradiamonds.co
Phone: +91 7016739994
WhatsApp: +91 7016739994
Hours: Monday to Saturday, 9:00 AM - 7:00 PM IST
Emergency: 24/7 support for high-value shipments
This shipping and delivery policy may be updated to reflect changes in our services, shipping partners, or regulatory requirements. Users will be notified of significant changes via email or platform notifications.